Outlook HTML Formatting Issues with HubSpot Sales Extension: Troubleshooting Steps

If you're experiencing Outlook HTML formatting issues with the HubSpot Sales extension, you're not alone. After just 24 hours of use, I've noticed more quirky behavior in the desktop app compared to the web-based version. In this article, we'll explore some troubleshooting steps to help resolve these issues and get your email inbox back to normal.

One of the most frustrating issues is typing lag, which can be noticeable and slow down your workflow. To investigate further, try checking if the friction occurs when you check the Track box or when you click the New Email button. You may also want to see if any specific actions cause this issue.

To rule out potential causes, ensure that Cached Exchange Mode is enabled for your Exchange account or Office 365 account. A slow network speed can also impact Outlook performance, so make sure your network connection is stable and fast.

If you're still experiencing issues, try disabling other plugins installed in your Outlook desktop app. To do this, go to File > Options > Add-ins and click OK after unchecking the boxes next to the other plugins. Next, check for any conflicting plugins by clicking GO at the bottom of the screen.

Before we dive into troubleshooting, it's essential to clarify which add-in you're using: the Outlook desktop add-in or the Office 365 add-in? If you're using the Outlook desktop add-in, the following steps may help resolve your issues:

If you've tried these troubleshooting steps and are still experiencing HTML formatting issues with your HubSpot Sales extension in Outlook, please don't hesitate to reach out to HubSpot Support for further assistance. We appreciate your feedback and are committed to providing a seamless experience with our products.

Thank you for choosing HubSpot!

Outlook html formatting issues